Telecommunications
Welcome to Telecommunications
The office of telecommunications is responsible for providing telecommunication support to faculty, and staff as well as maintaining the campus switchboard.
Switchboard Hours
8:00am – 5:00pm | Monday – Friday
Resources
Fanvil X5U Voice Mail Instructions
Logging In for the First Time
- Press the Envelope Key or dial 9999.
- Enter your PIN that was provided followed by the # key.
- Dial 7 to change your PIN (if you wish).
- Dial 8 to record your greeting.
Record Your Name for Voicemail
- Press the Envelope Key.
- Enter your PIN followed by the # key.
- Press 9 for options.
- Press 5 to record your name.
Bluetooth Connection
- Press [Menu] and find the [Basic] item.
- Scroll and find the [Bluetooth] item to enter the setup interface.
- Select Bluetooth and use the left and right keys to enable Bluetooth. Press the [Scan] key to search and select the device to connect it to.
Listening to Your Messages
- Press the [Envelope] Key.
- Enter your PIN Number followed by the # Key.
- Press * to play messages.
- Press 9 for options.
- Press # to exit.
While Listening
- Press 0 for the next message.
- Press 1 for the previous message.
- Press 2 to repeat the message.
- Press 3 to delete the message.
- Press 4 to call back.
- Press 5 to forward to another voicemail box.
- Press 9 for options.
- Press # to exit.
Conference Rooms
- Users can make conference calls with more than 1 person.
- Click on the conference room that has a green light and activate it.
- Others can join the room by pressing the same button of the conference room that you are in.
- If you are not at your phone, you can do this remotely by calling on your smartphone and entering the conference room code (E.g. 331)
Additional Options
- Dial 9 to reach options once you are logged into voicemail:
- Press * to play messages.
- Press 1 to change profile status.
- Press 3 to dial a number.
- Press 4 to delete all read messages.
- Press 5 to change your self identification message.
- Press 6 to play mailbox information.
- Press 7 to change your voicemail PIN number.
- Press 8 to change your greeting.
- Press 9 to repeat the options.
- Press # to exit.
Fanvil X5U
Restarting Your Phone
If you are having issues with your phone and/or PC connectivity issues, complete the following restart procedures.
- Unplug the phone from the wall for at least 45 seconds to allow it to totally power down. If you are unable to reach the wall jack, unplug the top most cord from the back of your phone.
- Plug cord back in and allow phone to restart (this could take approximately 4 minutes). Stay close by to watch the login process in case you need to provide login information.
- If process asks you to log in, follow the prompts (enter your phone extension and press enter - Enter the phone password and press enter.) The phone password is either (123456) OR (123789).
If these steps do not work for you, open an IT Work request at: https://ncccs.servicenowservices.com/sandhills (Start by clicking the green icon.)






