MFA for iPhone Users

MFA email Notification

If you are using the Microsoft Outlook app or checking your Sandhills email from the college webpage you are good to go;  HOWEVER,  if you have been using the generic Mail application on your iPhone,  you are strongly encouraged to download the Microsoft Outlook app from the Apple Store or use the Web client from the Sandhills webpage.  These applications are more secure than the generic email app on your iPhone.

If this message has been received, you will need to set up Multi-Factor Authentication (MFA) on your Mail account(Office 365) and then use the applications suggested above.   If you choose to continue to use the generic iPhone Mail application, you will need to follow the instructions below.


If you already have your Sandhills email set up on the Mail app on your iOS device, you’ll need to remove your existing account first.

If not set-up, click here for instructions on how to set up two-step verification with Mail for iOS.

Remove your existing Mail Account

      1. On your iOS device, tap to open the Settings app.
      2. Tap Passwords & Accounts for iOS 13.x or lower OR tap Mail for iOS 14.x or higher.


      1. Tap Accounts.


      1. Tap on your Sandhills email account. (Name’s set to Exchange by default unless otherwise changed)


      1. At the bottom, tap on Delete Account.


      1. You will be prompted to confirm the deletion. Although the data is being removed from your phone, your Mail, Contacts, Calendars, Reminders, and Notes are saved to your Office 365 account and will sync back to your phone when you re-add the account.


      1. Wait for the deletion to complete. When you are returned to the list of your accounts, you have successfully removed your Exchange account from your iOS device.

Use two-step verification with Mail for iOS

      1. Navigate to Settings, and tap on Passwords & Accounts or Mail. (Depending on the iOS version)


      1. Tap Accounts.


      1. Tap on Add Account.


      1. Tap on Microsoft Exchange.


      1. Enter your email address and account description.


      1. You will see a prompt to sign into your Exchange account using Microsoft. Tap Sign In.
      2. This will redirect to the Sandhills sign-in page, where you will enter your credentials. Then, tap Sign in.


      1. Because of enrollment in two-step verification, you will see a security prompt. Choose you authentication method and enter code.
      2. For iOS 13x and earlier versions, you will be prompted to allow iOS Accounts to access your mailbox and sign-in information. To continue setup, tap Accept.

For iOS 14.x and above, click Save.
You’re now ready to use Mail for iOS.

Need help?

If you weren’t able to set up your email in the Mail app for iOS, submit a ticket or call (910) 695 -3827. (Available Monday-Thursday 8am-5pm, Friday 8am-12pm)