Printing Procedures for the Learning Resources Computer Lab

Curriculum students will receive a $10.00 allotment (covered by the student-paid technology fee) allowing them to print approximately 200 black and white pages per semester. This allotment will expire at the end of each semester and will be reset to $10 before each semester. Students will also be able to add more money to their accounts to print additional pages when needed.  The cost of black and white printing is .05/page and the cost of color printing is .15/page. Color printing will be in selected areas only.
Remember, student printing is only allowed in the computer labs and designated areas such as the LRC (Learning Resource Center).
Non-Sandhills students will create a PaperCut account with a staff member in the LRC Computer Lab. They must put a minimum of $2.00 in their account using cash or debit card, with the ability to add more money as needed.
Continuing Education students will continue using the computer lab set up with their instructor.

How to Print
Follow the directions below to utilize the new system:

  • Click the print command in Word (or whatever software package you are using) as usual.
  • You will be prompted to log in.
    • Use the same login and password used for student email and Moodle.
    • If you do not know your username or password, please go to the MySCC page and click on Password Management to set up or reset your information.
    • If you do not have an account, you will not be able to print.
    • Students will be able to print the first day of the semester or within 24 hours of late registration. 
    • Students must abide by all copyright laws.
    • If printing web pages longer than two pages, copy and paste the material into a Word document before printing to minimize paper usage.

 

Viewing a Summary of Your PaperCut Account
To view a summary of your PaperCut account, follow the directions below:

    • Go to the MySCC page and click on the PaperCut link.  You can also access the link directly by going to http://sccprinting.sandhills.edu.
    • When prompted to login, use the same login used for student email and Moodle. 
    • Click on the Summary link.
      • You will be able to view the number of print jobs and the number of pages you have printed. If you click on Add Funds you will also be able to view your available balance. 

Adding Funds to Your PaperCut Account
If your PaperCut account balance becomes low and it is necessary to add funds, there are two different options:

  • Cash

Below is a picture of a “Paystation” which is used to add funds to your account using either bills or coins. Directions for use are on each machine. 
Currently Paystations are located on campus in the following areas:

      • Student Services (Stone 128 area under stairs)
      • Boyd Library (between coin-operated copy machines and circulation desk)
      • Hoke County campus (Upchurch reception)

  • Credit or Debit Cards
    • Go to the MySCC page and click on the PaperCut link.  You can also access the link directly by going to http://sccprinting.sandhills.edu.
    • When prompted to login, use the same login used for student email and Moodle. 
    • Click on the Add Credit link.

       
    • You will be able to add funds in the following increments: $2.00, $5.00, or $10.00.

NOTE:  No cash refunds will be issued, however, money added to your PaperCut account above the initial allotment will carryover from semester to semester as long as a break in enrollment does not exceed two years.

Resolving Issues with Printing
If you have a problem while printing, please go to the MySCC page and click on the Questions link to submit a support ticket.  You can also use this direct URL: http://myscchelp.sandhills.edu/index.php?a=add. In order to have your issue resolved quickly, make sure that you choose Printing as the ticket category.   Tickets will be handled in the order received, Monday – Friday from 8 am -5 pm.

NOTE:  If you believe there is a printing malfunction and you are owed a refund, the help desk printing technicians can make adjustments to your account after reviewing your ticket. Other college personnel (including instructors and faculty secretaries) are not authorized to make refunds.

 

If you are not a curriculum student click here for campus-wide printing procedures.

 

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