Voicemail Instructions

Avaya IP Office Voice Mail

Logging In for the First Time

  1. Press message button or dial 3400
  2. Press #
  3. Enter your password 1001 followed by #

Record Your Name

  1. Press 1 to record
  2. Press 1 to stop recording
  3. Press # to accept or 1 to record again

Record Greetings

  • For greetings press 3
  • To create greetings press 1
  • Enter your greeting number press 1-9
  • Speak your greeting at the tone
  • Press 1 to stop recording
  • To play back press 23
  • To confirm press #

Activate Greetings

  • For greetings press 3
  • To activate greetings press 3
  • Enter a greeting number 1-9
  • Select the call type 1-9
  • To save press #

Call Types:

  • All Calls 1
  • Internal Calls 2
  • External Calls 3
  • Engaged Calls (Busy) 4
  • No Reply (No Answer) 5
  • Out of Hours 6
  • Out of Service 7
  • Default 8
  • Default Temporary 9
  • To Exit press #

To Deactivate a Greeting

  • For greetings press 3
  • To listen press 0
  • Enter a greeting number 1-9
  • To deactivate press *8

Press Option (Press 5)

  • To change password press 4
  • To record name press 5

Logging In Remotely

  1. Dial your direct number
  2. When your greeting plays, press *7
  3. Enter your ext plus #, enter your pwd plus #

Listening to Your Messages

  • Press 2 to get messages
  • Press 0 to skip header
  • Press 1 to respond/forward
  • Press *3 to delete
  • Press # to skip message

While Listening

  • Press 1 to skip greeting and start recording
  • Press 2 to restart message
  • Press 23 to replay header
  • Press 3 to pause/resume
  • Press 5 to rewind 5 seconds
  • Press 6 to advance 5 seconds

After Listening

  • Press 1 to reply/forward
  • Press *3 to delete and continue to next message
  • Press # to play next message

Additional Options

  • Press *2 for previous message
  • Press **8 to restore recently deleted message
  • Press **9 to hang up and end voicemail

Reply to a Message

  • Whilst listening to a message press 11
  • To reply without original message press 6
  • To reply with original message press 9
  • When finished press #

Forwarding a Message

  • Whilst listening to a message press 1
  • To forward without a comment press 2
  • To record a comment press #
  • Enter mailbox number followed by #
  • Enter # at the end of the list
  • Press # to send