Password and Account Management

Password Recovery Set Up

Need to Update your Password Recovery Methods?

  • Log into your account and select View account from your initials in the upper-right corner. NOTE: If you sign in on a phone, you may have to open a new browser window and go to office.com to get access to your initials/photo in the upper-right corner.
  • Click Security info > Update info on the left.
  • This will show you your current settings so you can make any needed changes.

Have you forgotten your password or cannot access your account?

  • Select the Forgotten my password or Can’t access my account option at the bottom-left of the login screen.
  • Pick the recovery method you want to use.
  • Follow the on-screen directions.

Want/Need to change your password?

  • First sign into your account using the webmail login link below.
  • Select your profile in the upper-right corner once you are logged in. NOTE: If you sign in on a phone, you may have to open a new browser window and go to office.com to get access to your initials/photo in the upper-right corner.
  • Then View account, Password > Change Password.
  • Note: It can take up to 15 minutes to process after you change your password. You can only change your password once every 24 hours.

Multi-Factor Authentication (MFA)

  • Multi-Factor Authentication, also known as 2-Step Authentication, is a Microsoft delivered feature which allows users to better protect their account by requiring additional steps when signing in. It is different than Password Recovery.
  • Directions for setting up MFA the first time.

Need to Update your MFA?

  • Log into your account and select View account from your initials in the upper-right corner. NOTE: If you sign in on a phone, you may have to open a new browser window and go to office.com to get access to your initials/photo in the upper-right corner.
  • Click Security info > Update info on the left.
  • This will show you your current settings so you can make any needed changes.
  • IMPORTANT:  if you no longer have access to the old number you will need to submit a Help Ticket to remove that number before adding a new one.
  • If you are using the MFA app (which we do not recommend) and need to make updates, please call 910.695.3999.

 

Continue to your webmail login