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Multi-Factor Authentication & Recovery Methods

As part of ongoing efforts to protect your personal information as well as Sandhills Community College (SCC) information, the Department of Information Technology will enable mutli-factor authentication for student Office 365 email services. Multi-factor authentication (MFA) is a security enhancement that requires two forms of verification when using your Office 365 Login and adds critical protection for your sign-on credentials.

The first factor in MFA is your account password. Microsoft MFA requires that you specify how you want to provide the second factor as part of your Microsoft Office 365 account log in. Microsoft MFA provides the following second factor options:

  • A text message sent to your smartphone or SMS text-capable telephone providing a code to enter in the login window. (easy setup)
  • An automated voice call to a designated telephone number providing a code to enter to sign-on. (easy setup)
  • The Microsoft Authenticator mobile app, available on Android and iOS, that requests that you confirm your log in attempt. (more secure, but not as easy to setup)
    • If you wish to use this app, please download before continuing.
    • Once downloaded, click here and follow the instructions below (images).

You are also required to set up a recovery method which is used to send a code to an alternate email account or set up security questions. For more information on this process please visit setting up recovery method.

If you are using the Microsoft Outlook app to check your Sandhills email please continue to follow instructions;  HOWEVER,  if you have been using the generic Mail application on your iPhone,  you are strongly encouraged to download the Microsoft Outlook app from the Apple Store or use the Web client from the Sandhills webpage.

If you decide to go with the iPhone Mail app please click here and follow instructions.

Set up multi-factor authentication with a mobile device
Office 365 Multi-Factor Authentication Demo

If you need assistance, please contact:

Available Monday-Thursday 8am-5pm and Friday 8am-12pm
ITS Help Desk: (910) 695 -3999

You can also submit a ticket anytime at MySCC Help Desk!

Frequently Asked Questions

When you first sign-in to Office 365 from a device you will be required to use MFA.

  • Authenticator app – an approval request will be sent to your mobile device. 
  • Phone – a verification code will be sent or a call will be placed to your phone.
  • MFA prompts should be expected at the start of each session. Over time, with repeated use of the same devices from the same locations, these prompts may decrease in frequency
  • Browers – Azure login based services, which include Outlook, Outlook Web Access (OWA), Teams, OneDrive, Office, SharePoint Online, Dynamics365, Teams Web Client, should persist for seven days, which means you should only be asked to verify with MFA every seven days
  • Apps – Applications, unlike browsers, have a 90 day rolling token, which means that you should not be asked to verify with MFA if you use an app more frequently than every 90 days. Any changes that cause you to login again, such as a software update, will trigger MFA verification.