Out-Of-State Student Complaint Process For Online Courses

Sandhills Community College desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner in adherence to its core values and its mission. In compliance with the Higher Education Opportunity Act of 2008, institutions offering distance education courses or programs must provide current and prospective students with contact information for filing complaints with the college and with the state agencies that handle complaints in the students’ state of residence.

Students who are physically located outside of the state of North Carolina and taking online courses from SCC who wish to resolve a grievance should first follow the college’s Student Grievance Procedure outlined in the college catalog.

If the complaint is still not satisfactorily resolved, the next step would be for the student to file a complaint with their home state. Below is a list of agencies in each state responsible for handling complaints regarding out-of-state distance education programs.

For issues related to specific compliance with the Principles of Accreditation, individuals should compose written evidence that all remedies available at the institution have been exhausted and then submit that evidence with the SACSCOC Complaint Form to the Southern Association of Colleges and Schools Commission on Colleges as directed in the front of the college catalog and online at www.sandhills.edu. The Commission should be contacted only if there is evidence that appears to support SCC’s non-compliance with a SACSCOC requirement or standard.

AlabamaAlabama Department of Postsecondary EducationPO Box 302000
Montgomery, AL 36130-2000
Telephone: 334-242-1998
Fax: 334-242-0268
Complaint Form
AlaskaAlaska Commission on Postsecondary EducationPO Box 110505
Juneau, AK 99811‐0505
Complaint Process
ArizonaArizona State Board for Private Postsecondary Education1400 W. Washington St.
Phoenix, Arizona 85007
Complaint Process
ArkansasArkansas Department of Higher Education114 East Capitol Ave.
Little Rock, AR 72201
ICAC@adhe.edu
Complaint Process
CaliforniaBureau for Private Postsecondary EducationP.O. Box 980818
W. Sacramento, CA 95798‐0818
bppe@dca.ca.gov
Complaint Process
ColoradoColorado Department of Higher Education1560 Broadway, Suite 1600
Denver, Colorado 80202
Complaint Process
ConnecticutOffice of Higher Education61 Woodland Street
Hartford, CT 06105‐2326
Telephone: 860-947-1822Complaint Form
Complaint Process
DelawareDelaware Department of EducationDelaware Higher Education Office
Teacher and Administrator Quality
John W. Collette Resource Center
35 Commerce Way
Dover, DE 19904
Telephone: 302-857-3388
District of ColumbiaDistrict of Columbia Education Licensure Commission810 First Street, NE 9th Floor
Washington, DC 20002
Complaint Process
FloridaFlorida Department of EducationCommission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL. 32399-0400
Fax: 850-245-3238
cieinfo@fldoe.org
Complaint Process
GeorgiaNonpublic Postsecondary Education Commission2082 East Exchange Place
Suite 220
Tucker, Georgia 30084-5305
Telephone: 770-414-3300
Fax: 770-414-3309
Complaint Process
HawaiiHawaii Post-secondary Education Authorization ProgramChange to P.O. Box 541
Honolulu, HI 96809
Complaint Process
IdahoIdaho Board of Education650 West State Street
P.O. Box 83720
Boise, ID 83720‐0037
Telephone: 208-334-2270
Fax: 208-334-2632
Complaint Process
IllinoisIllinois Board of Higher Education1 N Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377
Institutional Complaint Hotline:
217-782-2551
Complaint Process
IndianaIndiana Commission on Proprietary Education Change Indiana Board for Proprietary EducationTelephone: 317-232-1320
Fax: 317-233-4219
Complaint Process
IowaIowa College Student Aid Commission430 East Grand Ave.
5th Floor
Des Moines, IA 50309-1920
Telephone: 515-725-3400
Complaint Process
KansasBoard of Regents1000 SW Jackson Street, Suite 520
Topeka, KS 66612‐1368
Telephone: 785-296-4917
Fax: 785-296-7052
Complaint Process
KentuckyKentucky Council on Postsecondary EducationDirector of Postsecondary Licensing
Council on Postsecondary Education
1024 Capitol Center Dr.
Suite #320
Frankfort, KY 40601
Complaint Process
LouisianaLouisiana Board of RegentsConsumer Protection Division
Office of the Attorney General
P.O. Box 94005
Baton Rouge, LA 70804-9005
Telephone: 1-800-351-4889
Complaint Process
MaineMaine Department of Education23 State House Station
Augusta, Maine, 04333-0023
Complaint Process
MarylandMaryland Higher Education CommissionOffice of the Attorney General, Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
Complaint Process
MassachusettsMassachusetts Board of Higher EducationOne Ashburton Place
Room 1401
Boston, MA 02108
Complaint Process
MichiganState of MichiganDepartment of Licensing & Regulatory Affairs
Corporations, Securities & Commercial Licensing Bureau
Administrative Services Section-Complaint Intake
P.O. Box 30018
Lansing, MI 48909
Complaint Process
MinnesotaRegistration & Licensing Minnesota Office of Higher Education1450 Energy Park Drive
Suite 350 St. Paul
MN 55108‐5227
Telephone: 651-642-0567
Fax: 651-642-0675
Complaint Process
MississippiMississippi Commission on College Accreditation3825 Ridgewood Road
Jackson, MS 39211
Telephone: 601-432-6372
Fax: 601-432-6225
Complaint Process
MissouriMissouri Department of Higher Education205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102‐1469
Telephone: 573-751-2361
Fax: 573-751-6635
Complaint Process
MontanaMontana University System Office of the Commissioner of Higher Education2500 Broadway
P.O. Box 203201
Helena, MT 59620-3201
Telephone: 406-444-6570
Complaint Process
NebraskaNebraska Coordinating Commission for Postsecondary EducationP.O. Box 95005
Lincoln, NE 68509-5005
Telephone: 402-471-2847
Complaint Process
NevadaNevada Commission on Postsecondary Education8778 South Maryland Parkway, Suite 115
Las Vegas, NV 89123
Complaint Process
New HampshireNew Hampshire Department of Education, Division of Higher Education, Higher Education Commission101 Pleasant Street
Concord, NH 03301
Telephone: 603-271-3494
Complaint Process
New JerseyNew Jersey Secretary of Higher Education20 West State Street, 4th Floor
P.O. Box 542
Trenton, NJ 08625-0542
Telephone: 609-292-7225
Complaint Process
New MexicoNew Mexico Higher Education Department2048 Galisteo St.
Santa Fe, NM 87505-2100
Telephone: 505-476-8400
Complaint Process
New YorkNew York Office of College and University Evaluation89 Washington Ave., Room 969 EBA
Albany, NY 12234
Telephone: 518-474-1551
Fax: 518-486-2779
North DakotaDirector of Distance Education & State Authorization600 East Capital Ave.
Bismarck, ND 58501-1217
Telephone: 701‐328‐2678
Complaint Process
OhioOhio Department of Higher Education25 South Front Street
Columbus, OH 43215
Telephone: 614-466-6000
Complaint Process
OklahomaOklahoma State Regents for Higher Education655 Research Parkway
Suite 200
Oklahoma City, OK 73104
Telephone: 405-225-9100
Complaint Process
OregonHigher Education Coordinating CommissionATTN: Complaints-ODA
775 Court St. NE
Salem, OR 97301
Telephone: 503-947-5716
Complaint Process
PennsylvaniaBureau of Postsecondary & Adult Education Pennsylvania Department of Education333 Market Street
Harrisburg, PA 17126‐0333
Complaint Process
Puerto RicoPuerto Rico Council on Higher EducationPO Box 1900
San Juan, PR
Telephone: 787-641-7100
Fax: 787-641-2573
Rhode IslandCommissioner Office of Higher Education of Higher Education
Rhode Island
Shepard Building
80 Washington Street
Providence, RI 02903
Telephone: 401-456-6008
Complaint Process
South CarolinaSouth Carolina Commission on Higher Education1122 Lady St., Suite 300
Columbia, SC 29201
Telephone: 803-737-2260
Fax: 803-737-2297
Complaint Process
South DakotaSouth Dakota Board of Regents306 E. Capitol Ave., Suite 200
Pierre, SD 57501
Complaint Process
TennesseeTennessee Higher Education Commission Division of Postsecondary State Authorization
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
Telephone: 615-741-3605
Complaint Process
TexasTexas Higher Education Coordinating BoardP.O. Box 12788
Austin, TX 78711-2788
Telephone: 512-427-6101
Complaint Process
UtahUtah Division of Consumer ProtectionDivision of Consumer Protection
160 East 300 South, 2nd Floor
P.O. Box 146704
Salt Lake City, Utah 84114-6704
Complaint Process
VermontVermont Department of Education120 State Street
Montpelier, VT 05620‐2501
Complaint Process
VirginiaVirginia State Council of Higher Education101 N. 14th St., 10th Floor
James Monroe Bldg.
Richmond, VA 23219
Telephone: 804-225-2600
Complaint Process
WashingtonWashington Workforce Training and Education Coordinating BoardComplaint Process
West VirginiaWest Virginia Council for Community & Technical College Education
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd. E.
Suite #700
Charleston, WV 25301
Telephone: 304-558-4016
Complaint Process

WisconsinWisconsin Educational Approval BoardComplaint Process
WyomingWyoming Department of EducationHathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002‐0050
Complaint Process